Travel Card Basics

The University MasterCard Corporate Travel Charge Card may be used for payment of travel expenses associated with University business.

The University’s Corporate Travel Card provider is JP Morgan Chase.

The Corporate Travel Card is applied for and issued to individuals and used to pay for travel expenses including hotels, restaurants, car rentals and airfare.

The card may be used ONLY to pay for business expenses related to University travel.

Reimbursement for travel expenses, including those paid using the Corporate Travel Card, will be made to the traveler by the University following standard travel reimbursement procedures. University Business Policy 505 provides information about allowable expenses and reimbursement. Travel reimbursement requests are submitted on University form UM 11 or 11a Travel –Trip Expense Detail.

The employee is solely responsible for payment to MasterCard for all charges made on the card.

 

Who’s Eligible

 

An employee who travels on University business may, with the approval of his/her administrative superior, apply for a Corporate Travel Card.

 

How to Apply

 

The travel card application can be found on-line through the Employee Information link on the Management Information System home page:

 

Travel Card Application and Agreement

 

• A dialog box will prompt you for Username and Password if you hadn't yet signed into the web applications prior to using this link. The Username and Password are the same as your Outlook Name and Password. IMPORTANT: the individual requesting the card must use his/her login when completing the application.
• Select the ‘Travel’ link from Card Application page.
• Your personal information will automatically pre-populate the Travel Card Application and Agreement form.
• Cardholder Information: Some of the information can be edited. For example: You may change your “Billing Address” and you should add "Mother's Maiden Name or Password".
• Travel Card Controls: Fill in the “Requested Limits” boxes in this section to request the limits that will be appropriate for your anticipated usage of the card.
• Print a copy of the application.
• Read the Cardholder Agreement sections of the application. Sign and initial the second page of the application if you agree to the terms outlined.
• Your administrative superior (Department Head, Dean or Vice Chancellor) should then review and sign the application. This signature signifies approval of the application and of the limits requested.

• Forward the completed application to Accounting/Fiscal Services, G-3 Parker Hall.
• Accounting/Fiscal Services will forward the application on to the card company (JP Morgan Chase).

You will receive your travel card in the mail approximately 10 days after the application is forwarded to JP Morgan Chase. The card will be sent by JP Morgan Chase to the billing address as provided on your Travel Card Application and Agreement form .

 

Cardholder Responsibilities

 

• Activate the card when received.
• If your card is lost or stolen immediately notify JP Morgan Chase at 1-800-270-7760 and Accounting/Fiscal Services at 341-4189.
• Use the card only for University business.
• Keep your billing address up-to-date.
• Timely pay your bill : The card balance is due in-full upon receipt of statement. Submitting a Travel Expense Voucher does not relieve you of the obligation to pay JP Morgan Chase by the due date.
• When employment is ended with the University , turn your card in to your department and notify Accounting.
• When making name changes,employee status changes, credit limit increases, or address changes use Travel Card Change/Closure Form.

 

Helpful Information for Cardholders

 

To contact JP Morgan Chase: 24-hour worldwide card member services:

 

• In the US or Canada, call JP Morgan Chase at 1-800-270-7760
• Outside of the US, call JP Morgan Chase collect at 1-801-281-5825

Cash Advances: Cash advances are available using your travel card by using an Automated Teller Machine (ATM). . For assistance locating the nearest ATM you can use the ATM locator or call 1-800-270-7760. Cash advance charges are 2.5% of cash advance with a minimum charge of $2.50 and maximum charge of $30. The University will reimburse approved expenses paid from cash advances, as well as any applicable transaction fees when submitted on a Travel Expense Voucher.

 

Cardholder Benefits : MasterCard Corporate Payment Solutions® Guide to Benefits – Describes the various benefits for cardholders.

 

Past-Due Accounts: You are responsible for paying any balance due including late fees.

 

Accounts 60 days past due are suspended (late fees are $10 plus 2.5% of unpaid balance). Charge privileges may be restored if the account is brought current.

 

Accounts 90 days past due are canceled. JP Morgan Chase will not reinstate accounts that have been canceled. Once your account is 90 days past due, the University may withhold the amount due from your pay.

 

This table illustrates JP Morgan’s collection procedures for past-due accounts:

 

Example Dates:	Days Past Due	Suspend/Cancel	Late Fee?	Calls
January 25- Billing Stmt	0	N/A	No	None
February 25- Billing Stmt	30	N/A	No	None
March 1	37	N/A	No	Weekly Reminder
March 25-Billing Stmt	60	Suspend	Yes	Bi-Weekly Reminder
April 25-Billing Stmt	90	Cancel	Yes	Collection calls

 

If Your Account Is Past Due: Respond promptly to JP Morgan Chase. JP Morgan Chase will mail notices and call you regarding past due balances. If you cannot pay in full immediately, it is important that you respond. Timely communication with JPMC may prevent your card from being canceled.

 

Account Monitoring: Your account activity will be monitored by the University for delinquency and to ensure that only travel-related University business expenses are being charged.

 

Payment methods:

• Personal check payable to JP Morgan Chase and mailed to Commercial Card Solutions, PO Box 4471, Carol Stream IL 60197-4471.
• Telephone (ACH debit) by calling 1-800-270-7760
• Or on-line electronic payment at www.paymentnet.com with no fee.

University Travel Policies: For information about allowable travel expenses refer to UM Business Policy Manual, section 505

 

Restricted Merchant Types: There are a wide variety of situations encountered when traveling on University business and you should find that you are able to use your travel card for all of your travel-related expenses. There are few types of merchants unrelated to business travel that are restricted or blocked from usage. Should a legitimate travel charge be declined because the merchant type is blocked, please refer to the remedy described in the Troubleshooting section on this website for instructions.

 

Troubleshooting

 

Below are a few areas where you may experience problems and suggested steps to prevent or resolve the problem.

 

JP Morgan Chase’s 24-hour customer service number is 1-800-270-7760

MasterCard Declines to Process a Transaction

• Make sure you have activated your card.
• Contact JPMC to determine why the transaction was declined
• If the transaction is for University business and it was declined because of merchant type, ask JPMC to have your campus Program Administrator (Accounting Services) authorize the declined transaction. Some merchant types unrelated to travel are restricted for use but can be opened with proper authorization.

• Keep your account current. If your account is 60 days past due, your card is suspended and will not work.

Cannot Obtain Cash Advance

• Make sure you have activated your card.
• Call JPMC if you do not have a PIN or cannot remember it
• Keep your account current. If you have taken prior cash advances, your cash advance limit resets when your payment is credited to your account (it does not automatically reset at the beginning of a new billing cycle). The payment applies to purchases first, so if you do not pay in full, the cash advance limit will not reset to the maximum and you will incur finance charges.
• Bring your account current. If your account is 60 days past due, your card is suspended and will not work.